Order Processing
At LuxeTime, every order is handled with care. Once an order is placed, our team processes, inspects, and packs your watch within 24–48 hours.
Orders are not processed on Sundays or national holidays.
Estimated Delivery Time
Our delivery timeline depends on your location:
• Metro Cities: 3–5 business days
• Other Cities: 4–7 business days
• Remote or rural areas: 5–10 business days
Delays may occur due to courier workload, weather conditions, festivals, or unforeseen events.
Shipping Partners
We ship through trusted courier partners to ensure safe and timely delivery. All packages are carefully protected with bubble wrap and sturdy packaging to prevent damage.
Shipping Charges
Shipping fees, if any, will be displayed at checkout.
We may offer free shipping during special promotions or seasonal sales.
Order Tracking
Once your order is shipped, you will receive:
• A tracking ID
• Courier partner name
• A direct link to track your shipment
Tracking updates may take a few hours to reflect after dispatch.
Delivery Attempts
The courier will attempt delivery 2 times. If a customer is unavailable or the address is incorrect, the package may return to us.
Redelivery charges may apply in such cases.
Damage During Transit
If your package appears tampered or damaged at the time of delivery:
• Record a video or take photos immediately
• Do not accept the package if badly damaged
• Contact us within 24 hours with proof
We will raise a claim with the courier and assist with a replacement where applicable.
Lost Shipments
In rare cases where the shipment is marked lost by the courier:
• You will receive a replacement
• Or a full refund if the product is unavailable
Address Policy
Customers must provide a complete and accurate delivery address. LuxeTime is not responsible for delays or failed deliveries caused by incorrect address details.
Customer Support
For shipping-related assistance, you can email us anytime at: info@luxetime.in
Our support team will respond promptly.