Overview
At LuxeTime, your satisfaction is extremely important to us. We understand that buying a watch online requires trust, and we aim to make your experience smooth and worry-free. Our Return & Refund Policy is designed to ensure fairness, transparency, and complete clarity for all customers.
When You Can Request a Return or Exchange
We accept return or exchange requests only in the following situations:
• The product received is damaged or broken on arrival
• The watch you received is not the model you ordered
• The product is defective or not functioning when delivered
• The product received is missing essential parts or accessories
A return request must be submitted within 24 hours of receiving the product, along with clear video or photo proof of the issue.
Conditions for Return Approval
To qualify for a return or replacement, the item must be:
• Unused and in original condition
• Free from scratches, stains, or signs of wear
• Returned with original box, tags, protection films, and all included accessories
• Packed securely to avoid damage during return transit
If the product shows signs of use or damage after delivery, the return request may be denied.
Non-Returnable Items
We do not accept returns in these cases:
• “Change of mind” or personal preference
• Watch damaged due to water exposure
• Physical damage after delivery
• Battery issues after prolonged use
• Missing box, tools, or protective coverings
• Incorrect or incomplete return packaging
Replacement Policy
If your return request is approved, we will arrange a replacement of the same model.
If the model is unavailable, you may receive store credit of equal value.
Refund Policy
Refunds are provided only in cases where:
• We cannot replace the product
• The product is out of stock
• The issue is verified from our side
Refunds are processed within 5–7 working days to the original payment method. Refund duration may vary depending on your bank or payment provider.
Return Shipping Charges
Return shipping charges may be the customer’s responsibility unless the mistake is from our side (wrong item or defective product).
We recommend sending returns via a trusted courier service and sharing the tracking ID with us.
How to Request a Return
To initiate a return or exchange:
• Email us at: info@luxetime.in
• Provide your order ID, name, contact number
• Attach photos or an unboxing video showing the issue
• Our support team will guide you through the next steps